Bigstone Capital Pty Ltd ABN 44 603 289 658
Bigstone Lending Pty Ltd ABN 86 623 564 072
Your privacy is important to us, and we know that it is important to you.
We may collect and hold personal information about individuals, including name, address, phone numbers, email addresses, occupation, bank account details, drivers’ licence details, credit information (if expressly authorised).
We generally collect your personal information directly from applications, questionnaires and other forms you complete and provide to us, from information you disclose to us on the phone, in correspondence, or in person, or from third parties.
We will only collect sensitive information about you with your express consent or if exempted by the Australian Privacy Principles, such as if the collection is required or authorised by law.
If the personal information we request is not provided, we may not be able to provide you with our services.
We may receive unsolicited personal information about you. We destroy all unsolicited personal information, unless the personal information is relevant to the purposes for which we collect your personal information.
Holding your information
We will seek to ensure that your personal information is protected from inference, misuse, loss, unauthorised access, modification or disclosure, whether held by us or by our service providers locally and overseas.
Your personal information may be stored by a third party data storage providers, and may be combined or linked to other information held about you in a client file. Computer stored information is protected through the use of passwords, and we limit access to your personal information to those staff members and third parties who need to know, in order to conduct our business, and service your account. Where we no longer require the personal information for the purpose we collected it for, we will take reasonable steps to destroy it.
Purpose of collection
We may collect, hold, use and disclose your information:
- to help us provide our products and services to you and to administer, monitor and evaluate those products and services,
- to protect our business and other clients from fraud or unlawful activity;
- to conduct our business and perform other management and administration tasks;
- to assist you with your queries and consider and evaluate any concerns or complaints you may have;
- to manage any legal actions we are involved in and comply with applicable laws; and
- to help us improve the products and services offered to our clients, and to enhance our overall business.
Our service providers may handle your personal information, and we prohibit them from using that information other than for the specific purpose for which we supply it.
Wherever possible, we will attempt to de-identify sensitive information we use. We will take reasonable steps to delete all personal information about you when it is no longer needed.
Accessing and correcting your information
You may gain access to the personal information that we hold about you by contacting us, and we will either provide you with access within 30 days, or, if we refuse to provide the information, we will provide you with reasons why we have refused. We require that you verify your identity before we provide you with your personal information, and that you clearly specify the information you want access to.
We encourage you to contact us to update any personal information we hold about you, so that we can correct it. If we correct information that has previously been disclosed to another entity, we will notify the other entity within a reasonable period of the correction. Where we are satisfied that the information is inaccurate, we will take reasonable steps to correct the information within 30 days, unless you agree otherwise. We will not charge you for correcting the information.
Disclosure of your information
We may disclose personal information to a related body corporate, an agent, contractor or service provider we engage to carry out our functions and activities, such as our lawyers, accountants, debt collectors or other advisors, organisations involved in a transfer or sale of all or part of our assets or business, organisations involved in managing payments, including payment merchants and other financial institutions such as banks, regulatory bodies, government agencies, law enforcement bodies and courts, financial product issuers and credit providers, and anyone else to whom the individual authorises us to disclose it or is required by law.
We will not send personal information to recipients outside of Australia unless:
- we have taken reasonable steps to ensure that the recipient does not breach the Act, the APPs and the Credit Reporting Privacy Code;
- the recipient is subject to an information privacy scheme similar to the Privacy Act; or
- you consent to the disclosure
We may disclose your personal information to our service providers that are based overseas, particularly in Germany and the USA.
Questions and complaints
If you have any questions about our privacy procedures, or if wish to make a complaint about how we have dealt with your personal information (including credit information) you may lodge a complaint with us:
by writing to:
- Bigstone Capital
Level 4, 37 Pitt Street,
Sydney NSW 2000,
- or by emailing firstname.lastname@example.org
You can also refer your complaint to the Office of the Australian Information Commissioner:
- by telephoning 1300 363 992
- by writing to Director of Complaints, Office of the Australian Information Commissioner, GPO Box 5218, SYDNEY NSW 2001
- by emailing email@example.com
How can we help?
Can I speak to someone about a loan?
Of course! Our Australian-based customer service team can be reached on 02 8205 7777 Monday to Friday during normal business hours.
Need more information?
Find out more about who we are and how we work.